VideoSlots Casino Review
Whilst the Videoslots casino is a little more than eight years’ old (it was founded back in March 2011), it’s practically a veteran in the fast-evolving iGaming market. Remember, we’ve seen a plethora of new operators enter the market during the last few years, creating far more intense levels of competition.
Despite this, Videoslots remains one of the most innovative and relevant operators in the marketplace, and one that’s extremely well-thought of amongst modern-day players..
- Massive portfolio of games
- Generous offer
- Limited withdrawal methods
Videoslots Quick Facts
|Number of Games||3,000+|
This multi-platform casino, which is owned by Panda Media Ltd., has certainly established itself as one of the most progressive iGaming operators in the UK, whilst its innovative features are also underpinned by an exceptional level of customer service.
It’s also an operator that has forged genuinely successful collaborations with the world’s emerging software houses, and recently became one of the first brands to include titles from the burgeoning Malta-based supplier Booming Games.
But how exactly does Videoslots compare to its rivals, and do its high levels of innovation translate into an excellent user experience? Let’s find out!
“This is the best gambling site ever. It offers an amazing selection of games, along with good wins and lots of unique perks!”
Getting Started with Games and Bonuses
The first port of call for any online gambler is an operator’s welcome bonus, as this typically provides free spins and gameplay across a diverse array of titles.
The Videoslots casino is no exception to this rule, with its generous welcome bonus extremely popular amongst UK players.
We’ll explore this bonus package below, whilst asking if there are any other promotions that should appeal to existing players?
What's in the Videoslots Welcome Bonus?
Let’s start with the Videoslots welcome bonus, which is multi-layered and offers genuine value to new sign-ups.
Firstly, players who register for an account will receive a 100% deposit match up to the value of £200, which is available for activation from the moment that you credit your account with the minimum amount of £10.
At the same time, Videoslots will also credit your account with £10 in bonus cash once your first deposit has been completed. This is a neat and innovative feature, and one that elevates the operator’s welcome offer onto an entirely new level.
As if this wasn’t enough, you’ll also receive 11 complimentary and wager-free spins as part of your welcome bonus. These spins are not subject to standard wagering requirements, whilst they can currently be used across the wide array of slot games on the site.
Are there any other Promotions Available?
As one of the most player-centric operators on the market, it should come as no surprise that Videoslots also target their loyal customers with a number of ongoing promotional offers.
Take the Weekend Booster, for example, which allows players the opportunity to win up to £300 per day between Friday and Sunday. Through this promotion, Videoslots will accumulate all the spins that you’ve played during the previous week (excluding jackpot games) and payout a guaranteed sum to boost your coffers!
Then there’s the Clash of Spins feature, which features regular competitive slot gameplay and a live leaderboard. These real-time competitions are really immersive, and will reward the lucky winners with up to 215 free spins at a time.
Videoslot’s Battle of Slots feature works in a very similar way, as this is a highly immersive competition that can deliver significant returns and be accessed with or without a buy-in.
What are the Terms and Conditions of the Welcome Bonus?
Every single iGaming welcome offer is bound by specific terms and conditions, and the offering from Videoslots is no exception to this rule. So, in addition to meeting the minimum deposit amount of £10, players must also comply with the following guidelines if they’re to make the most of the offer.
The wagering requirements tied to this offer are slightly unusual, however, in that players will have to play the value of the deposit 20-times within seven days before completing a withdrawal. So, if they credit their account with £10 and activate a £20 bonus, they’ll have to wager £400 within a week before transferring their cash.
So, although your account balance is withdrawable at any time, doing this before you meet the wagering requirements will see any remaining bonus balance forfeited.
Your bonus funds will also be paid out in 10% increments under the terms of the offer, whilst jackpot games do not contribute to the final conversion. The maximum bet allowed under the terms of the bonus is £20, which is a relatively high threshold for a standard deposit match.
What Games are Available at Videoslots?
Whilst there are numerous iGaming operators currently active, few boast a games’ library as large or as impressive as Videoslots. In total, there are nearly 3,000 titles for players to choose from at present, with the overwhelming majority of these categorised as classic or video slots.
These games have been provided by a huge range of emerging and established software houses, from Iron Dog Studios to Microgaming and NetEnt. In terms of slots, there’s certainly a diverse array of low and high-variance titles, from themed games like Game of Thrones to progressive offerings like Mega Moolah and Hall of Gods.
Despite maintaining a strong focus on slots, the operator has also developed an impressive selection of table games over time. Videoslots offers at least 20 unique blackjack iterations and five roulette versions, for example, along with 10 video poker titles including the popular Caribbean Stud Poker.
Videoslots has also taken the proactive step of offering a large range of scratchcards and arcade games to its players, affording it a competitive edge over its rivals. Whilst these games typically feature a higher return-to-player (RTP) rate, they’re incredibly immersive and capable of delivering inflated returns.
There’s a reason why this online casino is considered to be the “biggest in the world”, and with such a huge games’ library it’s hard to argue with this assertion.
Is there a Mobile Version of Videoslots?
Unlike some operators, Videoslots has yet to develop native mobile apps for either Android or iOS. However, the website has been built using responsive design principles, meaning that it intuitively adapts to different screen sizes and offers instant play to mobile players.
So long as your device is compatible with HTML5 and equipped with an updated web browser (either Safari or Chrome), you’ll be able to access the Videoslots platform without the requirement to download software. A viable Internet connection also helps, with a 3G or 4G network offering the most secure open for those who like to wager on the move.
By developing an instant play mobile casino, Videoslots has also been able to offer the vast majority of its huge games’ library to mobile users. This includes the operator’s impressive range of live casino games, which is powered by NetEnt and Evolution Gaming and includes the latter’s popular Dream Catcher title.
The only downside is that the site’s unique “Battle of Slots” feature is not compatible with mobile devices. This means that you won’t be able to compete for real cash prizes and free spins across a number of NetEnt, Yggdrasil, Thunderkick and Play’n GO slots, which is slightly disappointing if you enjoy this type of immersive competition.
“A great casino with the fastest withdrawals in the sector. I’ve never had a problem with live support, they were always helpful. There are a lot of games from a lot of providers to choose from to.”
What Payment Options and Currencies are Available?
If you look at the genre of complaints typically fielded by the UK Gambling Commission, the vast majority of these revolve around withdrawals.
This underlines the importance of the payment options provided by operators, as they must be accessible, easy to use and capable of offering transparency to players across the board.
But what payment options are available to Videoslots players, and are there any deposit and withdrawal limits that need to be kept in mind
What’s the Maximum Withdrawal at Videoslots?
We’ll start with withdrawals, and the fact that the Videoslots platform has imposed a limit on the amount of cash that players can remove from their account each month. This is fixed at a hefty £30,000, which should be more than adequate for the majority of customers active on the site. You also get one free withdrawal during each 24-hour period, and any additional transactions during this time will be subject to a 2.5% charge.
In terms of withdrawal methods, there are nine payment options currently available to Videoslots players. These include the classic bank wire transfer, which can take up to three working days to process but is typically completed within 24 hours or less.
You can also withdraw funds using a MasterCard or Visa, with this type of transaction taking anywhere between two and 24 hours to complete. E-wallet options such as instaDebit, Entropay, Ecopayz, Skrill, Neteller and Trustly can also be used, and these platforms allow payments to be completed in less than an hour.
All of these transactions are also subject to pending times of around 24 hours, which enable the operator to process the payments internally and deal with any verification issues. Still, Videoslots offer some of the fastest and most efficient payouts in the market, and the operator certainly provides a reliable service to its customers.
What’s the Minimum Deposit at Videoslots?
When crediting your account, the minimum deposit is currently fixed at £10. This applies to both standard deposits and those associated with the brand’s welcome offer, but this can change at any time according to the discretion of the operator and the terms of each specific promotion.
You can currently make a deposit using up to 20 different methods, including EcoPayz, Neteller, Entropay, Neosurf, Trustly, Skrill, Instant Bank, Siru Mobile, Swish, Euteller, Zimpler, Interac, Flexepin, Voucher, Bank Wire Transfer, Klarna. These e-wallets allow for free and instantaneous transactions, which offer genuine value to casual and serious gamblers alike.
You can also complete an instant deposit using MasterCard, Visa or the Paysafe Card, with the latter helping to you credit your account without providing your bank or credit card details.
Videoslots also allows players to credit their account using a direct bank transfer, although in some instances this can take up to three working days to complete. This will depend on your bank and their own verification process, but most transactions of this type should be completed within 24 hours.
“I have to say Videoslots are one of the best casinos out there. Withdrawals are done within 20 minutes and the funds usually land in your bank account within 24hrs”.
What Currencies can you use?
During its eight-years of trading, Videoslots has become a key player in the UK, Europe and other regions across the globe. This means that you can wager in several different currencies through the site, in addition to Euros and British pound sterling.
Other options included Canadian and U.S. Dollar, as well as Norwegian and Swedish kroner. This range could well increase in the future too, as Videoslots continues to expand into brand new international markets.
What’s the User Experience Like?
From the casino’s huge games’ library to the range of payment options on offer, the team at Videoslots have cultivate a user experience that’s genuinely impressive. You’d expect nothing less from such a player-centric brand, of course, but there’s no doubt that Videoslots have gone above and beyond on behalf of their customers.
Even the variance of Videoslot’s games and their betting limits contribute to a positive experience, and one that can be enjoyed by all. Progressive jackpot games like Mega Jackpot and Mega Moolah payout between £1 million and £6.4 million to lucky players, for example, whereas several of the operator’s video slots can be played for as little as £0.01 per spin.
Features such as the Battle of Spin also add a fun and unique layer to the Videoslots user experience, as they encourage further interaction between players and introduce the element of competition. Although this is only available to desktop players, it’s a popular feature for casual players and one that can be enjoyed without a buy-in.
The operator also earns bonus points for its innovative “My RTP” feature, which allows players to calculate the actual payout of each slot game rather than rely on a theoretical return. This information is underpinned by your own, unique history as a player, and based on factor such as hit rate, the total number of spins played and the overall RTP on the account.
What Game Providers are here?
As we’ve already stated, Videoslots is home to more than 2,700 games, and this extensive library has been built through partnerships with several of the world’s most innovative casino software houses.
In total, 61 developers have contributed games to the Videoslots library at the time of writing, including both established suppliers and those who are new to the iGaming marketplace.
The vast majority of the site’s slots are contributed by developers such as Microgaming, Quickspin and Thunderkick, whilst NetEnt and Evolution Gaming has collaborated to deliver the platform’s live casino. Other prominent software houses include Cryptologic, Betsoft, Play ‘n GO and NextGen gaming, whilst Multislot provides a large number of low variance titles like ChessMate and Cinema Classic.
As for the new generation of software houses, Videoslots has collaborated with up-and-coming brands such as Leander Games, Iron Dog Studios and the aforementioned Booming Games. This has enriched the operator’s games’ library considerably, both in terms of its size and the diversity available.
How Easy is the Site to Navigate?
Although there are more attractive online casinos that Videoslots, there are few that are as quick loading or easy to navigate. From the moment you access the site’s homepage, you’ll find it relatively easy to access your account information and favourite games, all with the click of a select few buttons.
The operator’s welcome bonus is certainly easy to access from the homepage, as it sits above the fold and really pops against the sleek, dark background. This part of the homepage also promotes the hottest games on the Videoslots platform, with the best slots scrolling horizontally and providing instant access to players.
When you scroll down to review the available range of games and genres, you’ll also notice a sticky horizontal menu at the bottom of the page. This also provides access to hot, popular and brand new games, whilst the presence of a search bar also enables you to seek out specific titles.
On the right hand-side of the screen, you’ll also notice a floating “Battle of Slots” tab (regardless of which landing page you navigate). This lets players access competitive and real-time gaming with the minimum of fuss, so long as you’re browsing on a desktop device.
The Instant Play Feature at Videoslots Casino
By creating a responsive website that allows for instant play, Videoslots aren’t required to download software in order to access games. So, although a native app would arguably make it easier to wade through the Videoslots games’ library on a smartphone, desktop users can leverage the instant play feature with the minimum of fuss.
At present, you’ll simply need to ensure that you’re device has a reliable Internet connection a web browser on which HTML5 is able to run natively. This will serve to optimise the user experience, and ensure that you minimise any buffering or connectivity losses.
You can also access the Videoslots instant play casino on either a mobile or a wireless Internet connection, but we’d recommend avoiding unsecured public networks where possible.
Instead, use a secured Wi-Fi network or a 4G connection to wager and complete financial transactions, as will help you to gamble responsibly and securely at all times.
We spoke earlier about Videoslot’s unique “My RTP” feature, which allows players to calculate accurate and real-time returns based on their own betting history.
So, although the platform’s RTP rate has not been publicly or independently audited as of yet, it proactively enables its players to calculate their potential returns in relation to the games that they choose to play.
It’s also fair to surmise that the vast majority of the operator’s slots are low-variance in their nature, with a vast number of Multislot and NetEnt titles delivering a verified RTP rate of up to 98%. These games typically provide frequent but modest base game wins, which should appeal to casual players across the board.
On average, Videoslot’s range of table games also offer an extremely competitive RTP rate, with the operator’s blackjack iterations paying out in excess of 99% on average. The site’s video poker titles also deliver an RTP rate in excess of 96%, so there’s ample opportunity for players to bank returns regardless of their preferences.
Customer Support with Videoslots
There’s no doubt that Videoslots place its customers at the epicentre of the service that they provide, and this is reflected by the quality of customer support currently available. In fact, there are numerous ways in which you can access the operator’s customer service reps, each of which can be accessed through the “Contact us” tab at the bottom of the homepage.
All of these options are available 24 hour a day too, including the interactive live chat feature. This usually connects you to a dedicated representative in a matter of minutes, and it remains the most effective way of settling simple account queries in real-time.
You can also email the team at email@example.com, which is accessible at any time of the day or night. This channel boasts genuinely impressive response times, which have continued to improve over the course of the last few years. At present, you can expect a response within an hour of sending your query, whilst an answer will often be on its way within minutes.
The site also offers a call-back service, which simply requires you to fill in a short form detailing your telephone number and country of origin. Videoslot’s customer service is also available in six different languages, namely English, Finnish, German, Norwegian, Swedish and Russian.
“I love this site – I get loads of free spins on random games when I’m playing! Every week I play, I get some money back as a nice treat on Fridays too. No other casino I know gives you money back!”
Is the Site Secure and Well-designed?
Now we come to the way in which the casino platform has been secured and designed, which represent key considerations for both casual and serious gamblers in the UK.
But is the Videoslots platform secure, and does it create a positive first impression in the eyes of customers? Let’s take a look:
Is Videoslots Safe?
If you have concerns about the legitimacy of the Videoslots platform, let us put your mind at ease immediately. This is a reputable and secure casino platform, and one that effectively safeguards customer data and financial transactions by using 128-bit SSL encryption.
The site’s unique RTP rate feature also boosts the transparency of the website, as it provides customised and accurate data rather than relying on theoretical estimates. As a result, players can manage their activity and their bankroll more effectively, and Videoslots is currently the only operator offering this feature to players.
With this in mind, it’s also clear that Videoslots takes the concept of responsible gambling very seriously. In fact, it uses strict protocols and algorithms to guarantee the protection of minors, whilst also offering self-exclusion and customisable activity limits in terms of playing time and betting restrictions.
The operator has also partnered with a number of responsible gambling groups, including GamStop, GamCare and GambleAware. It has also liaised with the Gordon House Group, and you can find full details of these partnerships and Videoslot’s responsible gambling mantra on their site.
The Site’s Licensing
Videoslots is currently based in Malta, and as such it has earned a license from the Malta Gaming Authority. It also became one of the first operators to seek a license from the Swedish Gaming Authority, which was granted in full last year.
Videoslots has also been fully licensed and accredited in its own right by the UK Gambling Commission, under the reference number 39380. This affords the operator full access to the UK market, and you can see the full details of this license here.
How Does the Site Look?
As we touched on briefly earlier, the Videoslots casino platform is not the most attractive or aesthetically pleasing on the market. In fact, you could argue that the website’s design and quality of graphics is relatively poor, and at odds with the operator’s progressive outlook.
Still, the most important aspect of any website is how easily navigable it is, and it may be argued that Video Slots casino has compromised on the quality of its design in favour of a more fulfilling user experience.
At the same time, Videoslots’ use of colour is both tried-and-tested and effective, with the contrast of a dark background with bright hues and imagery genuinely eye-catching. The site also uses vibrant yellows and reds to highlight key calls to action, creating a sense of urgency that compels players to register, login or claim an available welcome offer.
This elevates the site’s design slightly, whilst helping to guide the user journey and encouraging players to undertake specific actions. However, it’s aesthetics fall way short of Videoslots’ rivals, and this may impact on the user experience for some players.
The Bottom Line
There’s no such thing as the perfect online casino, and the Videoslots platform offers a prime example of this.
The site could certainly be more attractive and pleasing on the eye, for example, whilst the lack of native mobile apps also restricts gameplay for those who like to wager whilst on the move.
However, these small flaws can easily be overcome in the future, whilst they’re more than compensated for by the platforms huge range of benefits. These include the biggest games’ library in the iGaming space and market leading customer support, as well as the innovative “My RTP” feature that’s available to all players.
All things considered, VideoSlots is one of the market’s best and most seasoned online casino operators, and one that has thrived on the back of a dedicated player-centric focus.
It’s also one of the most innovative brands out there, meaning that there’s far more to come from Videoslots in the years ahead.